Ensuring that we are protecting the well-being of our homeowners, residents and employees is our absolute priority during the COVID-19 pandemic. As the situation continues to impact our day-to-day lives, Estates & Management is closely monitoring the latest advice and guidelines from Government, so that we can take the necessary steps to ensure the continuous smooth running of our services.
In line with Government advice, we have implemented our contingency plans, which will see the majority of our staff working from home, ensuring we can continue to respond to homeowner enquiries, while our colleagues are in a safe environment. While we are committed to maintaining a high-quality service with minimal disruption, there is a possibility there will be some delays in response times, especially in the event of high call volumes.
We therefore ask that you contact us using our online form, and we will endeavour to respond as quickly as possible.
In the meantime, rest assured that we are fully committed to continuing providing you with the highest possible level of service. We thank you for your understanding and we will keep you updated as and when there are any significant developments or changes in relation to our response to the COVID-19 pandemic.