How can I change my correspondence address?

How can I pay my ground rent? Can I pay by bank transfer, direct debit or standing order?

How do you calculate my Premium?

When will my grass be cut?

Why have I received a ground rent notice for a ground rent review that was due in the past?

I have obtained a selective licence, why do I need to register my sublet and pay fees?

What are the benefits of registering?

Why is your correspondence addressed to “The Current Owner”?

Can rent invoices be emailed to me?

How do I make an Insurance Claim?

Where can I park? Do I have an allocated space?

My lease refers to ‘the First Value of the Building’ and ‘the Review Value of the Building’, what does this mean?

Can I enter into a tenancy agreement with a company?

I'm having problems logging in/registering

Can I have a copy of my lease?

Can I have a payment receipt?

Can you explain what a Reinstatement Cost Assessments is?

Can I have a new fob?

I am selling my property. What is required?

How has the ground rent adjustment applied to my account been calculated?

I have already registered my tenancy agreement, why do I have to update my details and pay fees?

How can I register my account on your website?

How can I get a copy of my rent notice?

Can I have a statement of my account?

Why do we have to have terrorism insurance for my property?

Who is responsible for maintaining the building, for example the roof, windows, doors?

Is Seller’s Pack compulsory?

Why have you applied a ground rent adjustment to my account?

What do I need to do if I have consent from the previous landlord?

How can I register for paperless billing?

Why is ground rent payable?

What does Property Owners Liability mean and what is your rationale behind the figure?

Can you help me with noise nuisance and anti-social behaviour?

Do I need to pay rent/insurance if I am selling my home?

How has the revised ground rent been calculated?

I am not renting my property, why have I received a letter about subletting?

What do I do if I want to make a complaint about something?

I have paid ground rent to someone else

What does Day One uplift means and what is your rationale behind the figure?

Can you fix a leak?

I have sold my property. Why am I still receiving correspondence from E&M?

Why was I not notified of the increase before?

I wish to make an alteration

I am unable to pay my ground rent at this moment.

What does Alternative Accommodation means and what is your rationale behind the figure?

Why are the service charges too high?

I have inherited a property (also known as an “assent”), what should I do?

Why have I not been notified about the increase in my ground rent?

I am renting my property, am I subletting?

Do you deal with property maintenance?

I have made an overpayment, how can I request a refund?

What services do you provide to earn your remuneration fee?

Can I complain about my property manager?

I am a new owner. How do I get an account in my name?

How do I know if my ground rent is subject to review?

I would like to sublet my property, what do I need to do?

I've received a rent invoice for a property I've just purchased with rent arrears

I have sold my property, how can I receive an apportionment for the ground rent I paid?

I would like to request a copy of my insurance certificate

Can you change our property manager?

What can I do if I do not accept the amount of the rent increase notified to me in a rent review letter?

I've received a rent invoice for a property I've sold

Can I obtain an alternative quote?

Can you confirm that any cladding to the building has been tested and provide details?

I am selling/re-mortgaging my property. How is my transaction being progressed at E&M?

Can I vary my Countryside Lease?

Why am I required to provide my subtenants' details on the sublet application form?

The rent invoice I have received is incorrect

Do you receive remuneration?

Can you provide an update on the status of the Building Safety Fund application?

I am no longer selling my property. Do I need to notify you?

I purchased my property with a buy-to-let mortgage, do I still need to obtain permission from the landlord to sublet?

How do I notify you of a change in my details?

Who is responsible for insuring my property?

Why have you asked for information regarding building safety?

Pre-sale enquires e&m do not deal with

Why do I have to pay a contingency fee for subletting?

How can I pay?

Who and when do I pay my building insurance premium?

Can you assist regarding the property manager appointed by a Right To Manage Company?

Why do I have to pay a transfer fee in connection with subletting my property?

Do you send correspondence to a foreign address?

Can you please provide me with a copy of the Fire Risk Assessment?

Where can I find my Account Number?

Can you please provide a copy of my EPC and EICR certificate?

Where can I find my Unique Code?

Can you please provide me with a copy of the Asbestos Report?

The owner of the property has passed away, what information should I send to E&M?

Can you please provide a copy of the EWS1 survey?

How can I authorise another party to liaise with E&M?

I am the Executor of the Estate, what information should I send to E&M?

Careers

We recognise that people come from all walks of

Payments and billing

Go paperless!

Administrator

Administrator

Subletting or renting

The Landlord's con

Cookie Policy

Alterations and Consents

The Landlord's consent is often required prior

Insurance

The terms of the lease or transfer will determi

Buying or selling

Our Seller’s Pack

CCTV Policy

Our CCTV Policy is available on request.

Corporate Social Responsibility

We are committed to understanding, monitoring a

Extending a lease

If you own a flat or a maisonette, you might be

Acquisitions

If you are interested in discussing the sale of

Block maintenance

If you pay a service charge, please contact the

Customer Service Administrator (Call Centre Role)

Customer Service Administrator (Cal